Refund & Exchange Policy

Photography Prints and Products

We do not offer refunds or exchanges unless required by law. All photography prints, frames, and canvas items are made to order, not produced in bulk, which is why exchanges are not available.

Commissions & Custom Framing

Custom photography, frames, and canvases are created based on your specific requirements and cannot be returned. Minor imperfections, due to the handmade nature of these products, are not considered defects and do not qualify for returns. Each item undergoes a detailed inspection before being shipped.

Shipping Costs

You are responsible for covering the shipping costs for any returns. Please note that shipping fees are non-refundable.

Compliance with Australian Consumer Law

This policy is in accordance with Australian Consumer Law (ACL). Your statutory rights are not affected. If a product is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement as required by law..